Inbox is where all messages received in your Involve account can be viewed, regardless of whether they have matched a live campaign or not. You can search through them at anytime. The icon on the left of the message will tell you whether the message has matched a campaign that you have running and may have sent a response to. For further detail on what campaign this message may have triggered and what response was sent back to this inbound message, you can access the message's VISA details by clicking on the Action wheel, selecting View Details and then clicking on the VISA button.

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Outbox is where all messages sent from your Involve account can be viewed, regardless of which campaign they were sent by (or manually). You can search through them at anytime. For further detail on what campaign may have sent this message, you can access the message's VISA details by clicking on the Action wheel, selecting View Details and then clicking on the VISA button.

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Sometimes your customers may forget to include your account keyword. We can do intelligent routing and detect that they are responding to your text message campaign and place the message into your account. This won't always work and it is vital for the health of your mobile marketing strategy to always use your Keyword to ensure that customers use it and know how to access your mobile information, Help or Opt-out functions.

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Generally, no. However it does depend on how you have setup your campaign and what module you are using. If you are running an inbound mobile campaign, you can use the Limiter tool to restrict the number of text messages that a user will receive or only allow one text message response per user. If you are sending an outbound text Broadcast, you can tick the checkbox to "De-duplicate" your target recipient list so that each mobile number only receives one text message. You can also search in Outbox of the Messages module to determine exactly what text messages were sent out by Involve form your account. On very rare occasions, a user may receive a text message more than once because of an issue with the carrier network and the mobile handset (the carrier network does not record the handset as having received the text message, so tries to send it again) - this is unrelated to Involve and any users experiencing this should speak with their wireless / mobile carrier.

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You can search for the text message by going into Messages > Inbox > Search. If you cannot find it, they may have forgotten to include your account keyword.

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Nope! You have unlimited space in your inbox. Once a message is deleted, you cannot get it back and you also remove that message from their Individual history.

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We do not recommend deleting messages. But, click on them to highlight them, then click on actions at the top of the page, select messages, and deleted, you cannot retrieve them.

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You might have a keyword that is similar to someone else's. You can either respond back to the message to let them know, ignore them or delete it from your Inbox.

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All texts are time and date stamped, and the newest ones appear at the top of the page.

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The top corner of the message grid contains page links so that you can jump to other pages or you can use Search to narrow down the messages you are looking for. You can also change the number of messages you see on each page by Clicking on VIEW at the top of the message grid, select adjust page size. We recommend a page size of 50 or less to ensure your browser can load the data quickly.

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A Bucket text message is the default text that goes out when someone texts in and their keyword does not match a campaign you currently have running. It might be a general thank you message or other comment. You can change it at anytime in Messages > Bucket. Think of it as those messages that are hitting the bottom of the Bucket!

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Yes. You can start once we set up your account. Just use the inbox and your keyword. Anything that your customer texts in in will show up in the Inbox.

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How to reply to a message from the inbox- Click on the Action wheel (image: cog) on the far right hand side by the message that you want to reply to, select Reply. At the top of your screen, the message reply screen will come up. Simply type in your message, (watch your character count, it must be kept at 160 characters or less), and click the send button in the upper right hand corner.

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How to see if a text message has been delivered – Go to Outbox and find the text message you are checking. If there is a green check mark, it has been delivered. If there is red X or a yellow caution sign, it has not been delivered. To find out why, go to the Action wheel on the far right hand side, click it and select View Details. In the top right hand corner of the message, there is a button titled VISA. Click that. The Visa will tell give you complete detail on all message statistics and you why the message has not been delivered.

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The VISA is a complete profiling system for a message as it is processed by Involve. This is an advanced feature available to all users of Involve. All time and dates are recorded, what campaigns, registrations a message may trigger or what delivery receipts are available for that individual message. You can access this detail by viewing the individual message (View Details) and on this screen, the VISA button should appear on the top right.

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A green check mark means that the message was successfully sent to the handset, a red X means it was not delivered, and a yellow triangle means that an error was encountered, but we are trying again.

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Strictly speaking there are no inbound limits if you are using InvolveMobile to send outbound messages or generate responses to inbound texts, which is best practice mobile marketing. We do however operate a fair use requirement which is part of our Acceptable use policies and is designed to prevent abuse of the InvovleMobile platform and also operate within the confines of our carrier partner requirements which generally involves responses to all inbound text messages. As part of a standard InvolveMobile account, you will receive a general 1000 inbound message limit per month that will only apply when you run campaigns that do not have outbound message responses. This inbound limit will be raised by a multiple each time one of your campaigns sends back outbound messages or if you have purchased additional message credits. You may receive an email notification letting you know that the limit has been reached and that any further inbound messages will not reach your account until you take one of the following actions:
  • Change your campaign to send outbound responses to inbound messages
  • Purchase message credits
  • Monthly cycle rolls over
All outbound message purchases result in your inbound limit being raised a multiple of 3 times (this may change at anytime) the messages sent or purchased. This allows you significant leeway on operating a mix of campaigns, including some that do not require a response. Your InvolveMobile dashboard provides detailed statistics on your current message levels.

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