When you setup a particular type of campaign, such as a Contest or a Poll, you can define what response you would like to text back. If you are interested in just a standard auto-responder that isn't part of any particular campaign, that is what we call a Bucket message and you can define the response within Bucket. This is the response that goes back to any text message that hits your account and doesn't trigger a campaign that you have live. Alternatively, you can use On Demand to setup an auto response. You may want to use this if you like to use Bucket to respond to messages that do not match any campaign, such as "Thanks for your text, we could not work out what campaign you were texting into, please try again".

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Check your Campaign to make sure that you set it up properly, pay close attention to the dates and times that it is active. Secondly, find your test message in Messages > Inbox. Next View Detail (Action wheel) and click on the VISA button to see if the campaign was triggered and what the response was. There may simply be a delay in the wireless carrier network that you use and the text message is yet to arrive.

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Involve allows you to set up an unlimited number of campaigns at the same time and will automatically work out what campaigns your customers are interacting with based on the content of the message and the words you ask them to text in. You can create each campaign with your keyword and a sub-keyword (or Match) to differentiate each campaign. So, if you were setting up a Group Registration so that anyone who wanted text message coupons for Bob’s Dry Cleaning, (where the non-keyword is BDC for “Bob’s Dry Cleaning”), your customers would send in BDC COUPON. BDC is the keyword that gets them into your account and COUPON is the match word that joins the coupons group. If you were going to set up a text to win contest for free dry cleaning, your customers would send in BDC WIN. BDC gets them into you inbox and WIN allows them to register to win. You can also have more than one campaign texting back a response to the same inbound message, where it makes sense to have two separate messages.

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When you setup a Campaign, you are looking for specific words or phrases to trigger that campaign. A Keyword gets the message into your account and the sub-keyword / Match matches a live campaign. This means that you can setup a match as "BDC COUPON" which includes the keyword, or you can just look for the expression "Coupon" word anywhere in the message. The default entry type is "wildcard", so it will look for coupon anywhere in the message. We recommend for simplicity that you start by using the simple version of Matches and just setup one word Matches such as Coupon. Specifying a Match as "BDC COUPON" will only match messages where that exact phrase appears. Matches are not case sensitive. You can also be very specific about where the Matches are to appear within the context of the message (see Advanced) and also define the order that the Match occurs in with reference to other Campaigns. You can also use Regular Expressions to define where your Match text appears, but unless you are a programmer, you should probably leave this alone. If you do find you are having spelling issues with your customers or they are making mistakes, you can add additional Matches such as "Copon".

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Yes, you can use a wildcard to capture misspellings, such as "Rest*" to capture Restaurant, Restaurant etc. Be careful with wildcards as they may capture unintended messages and words such as Restful, Restive etc. Only do this when you have one campaign running, otherwise incorrect responses may occur.

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It is based around what you are trying to achieve. Some suggestions:
I want my customers to be able to access a Mobile Coupon by texting on their phone – On Demand.
Send a message out every week letting my customers know what special items are on sale – Group registrations to subscribe customers & Broadcast to send.
I want my customers to text in to win a shopping spree. – On Demand.
I want to send out a coupon every month, but I want my customers to sign up to get them – Group & Broadcast.
I want my customers to be able to sign up to my mobile & email club at the checkout – SMS to Email.
I want my customers to send in questions and I answer them via text message – Inbox.
I want to know what my customers think about a certain product, love it, like it, dislike it, hate it – Poll
I want my customers to text in to win something, but I want the 99th person to text in win – Contest.
I want my customers to text in to get a special promotional code that they can use on my website to get something – On Demand.
I want to send out Text Alerts when there is breaking news – Groups & Broadcasts.
I want my customers to vote on a HOT topic of the week – Poll.
I want my customers to tell me their honest opinion about my store/product via text – Inbox.
I want my customers to tell me that they want to be called when something is available at my store – Inbox.

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The Campaign Groups module is intended for adding phone numbers to a Group automatically when they text in. Most typically this is used for managing subscriptions or opt-ins around a common interest group. This might be a stand alone campaign with its own response, such as asking people to text in "BDC SALE" to receive sale offers via text message or you might have a Contest campaign running as well as Group Registration (without a response message) so that anyone who enters is also added to a Group. Click Campaigns on the blue navigation bars on the left margin, click Groups, click New Groups. Follow the wizard steps. Some helpful hints: Check the "Allow the individual to join/leave multiple times" only if you want them to receive a message each time they join the group, and each time they leave the group. With step 4, Join Group Request - This is the matching sub-keyword that people will text in in order to join the group, for example COUPON. If the number is already listed in the Group, then the request will be ignored.

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SMS to email is a way of collecting email addresses into your database with a text response. It's a great way to capture opt-ins on both mobile and email channels from a variety of advertising touch points, in store or any place where a customer may have their mobile phone. InvolveMobile will automatically parse the email address and both the phone number and email address will be added to Individuals and the Group that you specify. Click Campaigns in the navigation on the left, click SMS to Email, click New SMS to Email. Follow the wizard summary steps.
We can also supply a multi channel version of the SMS 2 Email module which enables you to respond via email as well as mobile, including full tracking and profiling. This version is available as part of a multi-channel corporate account and can be enquired about through the contact us page.

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The On Demand module is best described as a general “stimulus-response” tool that can be used for a variety of purposes. Anyone sending in a given word, number, or a string of letters and numbers, will receive a response specifically to that inbound request. It might be used for general responses, requests for information, coupons, feedback or other type of content. With a corporate account it can also be used to get access to real-time information on demand - such as traffic, weather, radio playlists etc. Click Campaigns on the blue navigation bars on the left margin, click On Demand, click New On Demand. Follow the wizard setup steps. Note - We recommend that you use the limiter to control how many times a single customer can request the same information. Always review and test every campaign you setup.

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The Content Module is intended to address typical competition needs which may include selecting an instant winner, such as being the “xth” person to inbound a message in the campaign. Click Campaigns/Interactions on the blue navigation bars on the left margin, click contests, click New Contest. Follow the wizard summary steps. Note - with the size of the Initial Group: If the 100th person to send you a text is the winner, you would set the size of this group to 99. Always review and test every campaign you setup.

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Polling is a great way of running a live and interactive text messaging poll or feedback application. You have the ability to include real time statistics and results in your response text messages so that the Poll will update constantly for your users, without you having to do anything. This might include which Poll option is leading, what the percentage of votes are or how many people agree with you.. Click Campaigns on the blue navigation bars on the left margin, click Polling, click New Polling. Follow the wizard setup pages. Note - with Poll Options/Matches. Options are your poll choices. So, if you were running a poll to see what your customers preferred, pizza or pasta, you would click the Add Option, type in "Pizza", click OK, and then Add Option, type Pasta, and OK. Matches is the sub-keyword that people will text in to vote. For the Pizza option you might create Matches of "Pizza" and "Piza" in case they misspell. Alternatively, you can use a wildcard to capture misspellings, such as "*Piz*". Be careful with wildcards as they may capture unintended messages and words. Always review and test every campaign you setup.

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Click on the Cog wheel on the far right hand side by the message that you want to reply to- select reply – At the top of your screen, the message reply screen will come up. Simply type in your message, (watch your character count, it must be kept at 160 characters or less), and click the send button in the upper right hand corner.

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A coupon is an On Demand request. Please see instructions on how to set up an on demand here.

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No, you can use the navigation bar that appears when you rollover the glass icon at the bottom left of the setup wizard. We do recommend using the next button to ensure that you do not skip a step, particularly when setting up a campaign for the first time.

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After 20 minutes of no activity, your session times out. If you are going to step away from what you are working on, make sure that you save what you are doing by clicking finish.

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An On Demand is a one-time transaction. For instance, customers can text in to receive a coupon good for this week on 20% off their purchase. A Group is generally used when the end user “opts-in” (gives permission) to be sent texts on a regular basis about a subject they are interested in, like your weekly specials, ongoing coupons, breaking news, or special announcements. Your customers who respond to an on demand are not added to your database as a member

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Mobile short codes are highly regulated and we need to ensure that all requests to opt-out are appropriately managed and the correct responses as required by the wireless carriers are returned to consumers.

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Your Bucket message is the message that will go back to someone if they text in, but their text does not match a campaign that is currently running. For example, if someone sends in a general comment, such as "BDC - I love your contests!! from Larry", they will receive the Bucket message if you have one defined. You can either have the Bucket message on or off. Click Messages on the blue navigation bars on the left margin. Click Bucket. Double click the SMS under address. Send response, if the Enable Bucket box is not checked, your bucket message is disabled. Response message: If the enable bucket is checked, in the response message box, please type your bucket message; remember to keep it at 160 characters or less for Priority text messages. Click Next. Additional Options – Please do not touch this page, it is set up for best practices.

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2 for 1, 10-50% discounts on items, Free entry tickets, Free drink, Test Drive, Free Go etc work well. They key is customer value, the more value the more likely you are to get good traffic. Minor offers like 5% off don't get great responses, so the more generous or creative you are, the better the results. When using text it's important that the retailer backs a popular and standard offer that can also be sent virally to other people. You can do unique codes and other single redemption offers, for which we have done many - what we find is that the retailer or retail staff often find the redemption process too difficult, so open offers like 2 for 1, generally work better. If you are looking at a large campaign with a unique coupon offering, please contact our sales department for best results advice. More info about mobile coupons

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Each keyword match for each campaign must be unique to the campaign, do not run two separate campaigns with the same keyword match at the same time otherwise those interacting will receive two responses from both campaigns. You may recycle keywords matches that have been used on campaigns that are no longer running.

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Always test your keyword match to make sure that it does not conflict with other keywords that you may be using. Go to Campaigns and Interactions, and click Test message. Type the keyword in Content, and click Perform Test. The Involve platform will tell you if your keyword conflicts with a keyword already in use.

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In the Traffic section you have Weekly, Monthly, and Summary statistics available. Weekly and Monthly are good for an overall idea, but Summary lets you look at detail based on the criteria that you provide. This includes date ranges and campaign types. Group it by a timeline, (hourly, daily, weekly, monthly etc) then click on refresh when you change parameters.

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This is quite often caused by browser issues. If after 30-60 seconds nothing has happened, click on Refresh in the top right corner and you should be on the same page. Proceed as normal as no data should have been lost.

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Yes, provided you haven't ended your session by logging out. From any page in Involve you can access your navigation history by clicking on the down arrow, top right of screen. You can go back to the same place where you were in your wizard. For example, you may want to check how many people are in a Group and then complete the campaign you were creating.

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Use the next button when setting up campaigns. This ensures that you do not miss a critical step when setting up a campaign.
Always test your campaign before deploying it to the public. Why? To make sure that it is working. If it is not working, check your start time, which is a common mistake, or you did not add a keyword match. To see what end users are going to get back to their phones. Read the text, does it make sense?
When setting up a campaign, make the sub-keyword match 1 word, which will make 2 phrases with your main keyword, such as BDC COUPON. Keep it simple and easy.
When selecting a sub-keyword match, think about ways people might misspell it. Include those in your matches. So, if your keyword was Coupon, you might want to include coopon, copon, and cupon. Each must be a separate match, do not add them all on one line.
Do not give your user name and password out to anyone.
Some parts of Involve work in 24hr time. 0100 = 1 AM. 1300= 1 PM. If you are not familiar with 24hr time, please visit http://en.wikipedia.org/wiki/24-hour_clock

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