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Help/Support Overview
Mobile Tips
General FAQs
Individuals (Contacts) & History
Broadcasts
Interactive Campaigns
Messages
Accounts & Billing
Email Support
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Do you need help getting started with broadcasting a text message or setting up a
mobile marketing campaign
or have a general question that needs answering? Try a section below to see if you can find the answer fast to what you are looking for. You can also submit a
support request
via email.
Mobile Tips
Some mobile tips for you.
Top 5 FAQs
What is a short code?
Why would I want to use text messaging?
Are there rules for text messaging?
Is mobile marketing trackable?
Is mobile marketing just for “teenagers”?
See all Mobile Tips FAQs
Getting Started
Refer to your introduction email once you have signed up for the InvolveMobile platform. .
General FAQs
General information about Involve and the mobile marketing ecosystem. Essential reading.
Top 5 FAQs
What is InvolveMobile?
Am I required to sign a monthly contract?
How many messages can I send at one time, is there a limit?
What is the 30 day Money Back Guarantee?
Is our data backed up in case of an emergency?
See all General FAQs
Individuals (Contacts) & History
Manage your subscriber contacts, Group lists, profiles, history and importing /exporting.
Top 5 FAQs
What are Individuals?
How do I export my database or a segment of my database?
How do I find the interaction and message history of someone in my database?
How many people are opted-in to receive my mobile sms / text messages?
How do I synchronize unsubscribes/opt-outs with my own database?
See all Individuals (Contacts) & History Help
Broadcasts
Help on sending out mobile marketing messages.
Top 5 FAQs
What is a Broadcast?
How long can my text message Broadcast be?
Who can I send a Broadcast to?
How do I shorten my message?
How do I send a Broadcast?
See all Broadcasts Help
Interactive Campaigns
Determine what module to use for your mobile campaign and how to best set it up.
Top 5 FAQs
How do I choose which Campaign module to use?
I want to do mobile coupons, do you have any suggestions?
I want to set up more than one campaign. How do I do that?
What Helpful hints can you recommend when setting up campaigns?
What general traffic reports are available for my mobile message statistics?
See all Interactive Campaigns Help
Messages
Help with managing your inbound messages to your shortcode, plus Inbox and Outbox.
Top 5 FAQs
What is the difference between Priority text messages and Low Priority text messages?
How do I know when the text messages came in?
Can my customer's text message me so that I can get messages without setting anything up?
How can I tell if a text message has been delivered?
How do I reply to a customer directly from the Inbox?
See all Messages Help
Accounts & Billing
Assistance with changing details and general admin.
Top 5 FAQs
Does InvolveMobile offer free trials?
How do I update my Credit Card Information?
Are there any signup, termination, or other hidden fees?
How does billing work?
I don't have a credit card, how else can I pay for my campaigns?
See all Accounts & Billing Help
Email Support
Free mobile tips for marketers
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